flat rate Standard Shipping - $5
We use Australia Post’s Standard Post services with tracking. Items are dispatched from our studio in Melbourne’s West within 1 - 3 business days of placing your order.
Once shipped, your order should take between 2 - 6 business days.
flat rate Express Shipping - $10
If your order is urgent, please choose Express Shipping. Items sent via Express Post will be dispatched within 24 hours and should take between 1 - 2 days, depending on your location within Australia.
Please make sure you enter the correct postal address at the checkout. Once the order has been received and lodged with Australia Post we cannot make any adjustments. You will be charged the standard postage rate to resend the returned package. We do not take any responsibility for packages that are lost due to incorrect address or incomplete customer details.
flat rate no tracking - $10
flat rate with tracking - $20
We ship worldwide through Australia Post and offer a flat rate for international shipping, with or without tracking. International shipments may take up to 2-3 weeks for delivery. If you purchase international postage with tracking at the check out you will be given a tracking number to track the journey of your parcel.
Please note: If you choose international shipping without tracking, we cannot take responsibility for packages that get lost in transit and are unable to provide you with a refund.
International shipments may be subject to import duties and taxes once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient.
Please make sure you enter the correct postal address at the checkout. Once the order has been received and lodged with Australia Post we cannot make any adjustments. You will be charged the standard postage rate to resend the returned package. We do not take responsibility for packages that are lost due to incorrect address or incomplete customer details.
Refunds and Exchanges
We hope you love your purchase, If for any reason you are not completely satisfied with your product you may return it to us for exchange or a full refund less any shipping charges (T’s&C’s apply).
Please contact us at firstname.lastname@example.org prior to returning any item.
Please note: All earrings are final sale. We cannot exchange or refund earrings due to hygiene reasons. Please take the time to note the colour, size, product description and look of each item before deciding if it’s for you. We do not offer a refund or exchange for change of mind.
Return of products must be delivered to us within 14 days of when the item(s) were post marked as delivered to you by Australia Post. Return shipment costs are the responsibility of the customer. Returned goods must be delivered to us unused, unworn, in original packaging and in saleable condition or they may not be eligible for refund.
We cannot be held responsible for items that are damaged or lost in return post; therefore we recommend that you use an insured and trackable mail service to return items. We are unable to issue a refund without receipt of the item(s) or proof of received return delivery. Please allow 1 week from when we receive your return for it to be processed.
If you receive a damaged or faulty item (including earrings), please take a photograph of the damaged item and email it to us at email@example.com to arrange return via assessment. In cases of loss, damage or fault, repair, replacement or refund will be offered according to circumstances.
Please note: There are no exchanges or refunds on sale items.